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FAQs

Frequently Asked Questions

How To Place An Order:

You can contact us in a variety of ways with your order. 
Either use the form on the Contact Us section of this website, 
Email : greta@littlecakebox.co.uk
or telephone us on 07504 334146

When making an enquiry, it would be helpful if you could tell us the number of people you need to serve, the theme/design you'd like and the date you have in mind. This will enable us to give you a more precise quote and check we have availability. PLEASE ALWAYS CHECK YOUR SPAM/JUNK FOLDER FOR OUR REPLY.

How do I make payment?

There are various ways to pay :

Online bank transfer - using your online banking service it's easy to make a payment, just ask us for our account details. 

Cheque -  Easy to do by post or drop it into us in person at a pre-arranged time. Please ensure your card number and expiry date are written clearly on the back of the cheque.

Cash - You are more than welcome to visit us and pay in cash at a pre-arranged time.

Paypal  -  Taking any credit/debit card, American Express or registered bank account (please note that there is an extra small charge for this).

Do you have a shop where I can see or buy cakes?

We are a home bakery and all our cakes are made-to-order. Visits to The Little Cake Box are by arrangement only.

How much notice do you need for a cake order?

Our diary gets booked up quickly, sometimes months in advance, but generally, at least 3 weeks notice for most celebration cakes is sufficient. Depending on how full the diary is we can sometimes accommodate a short-notice order. Please get in touch to check for availability.

For wedding cakes, please allow at least 4-6 months if possible. We can sometimes make wedding cakes at shorter notice depending on our availability.

Do I need to pay a deposit, and if so, when?

A 50% non-refundable deposit will secure a date in the diary for all occasion cakes and confirms your order. The final balance is required one week prior to collection/delivery of the cake. If your cake is a short-notice booking (i.e. less than 14 days), we ask for the full amount at the time of booking.
 
For wedding cakes, we require a deposit of 50% when placing the order, and then the final balance of 50% one month before delivery/collection.  Your cake is not booked unless a deposit has been paid.  
 

Can I come for a wedding consultation / tasting?

A consultation and cake tasting can be arranged by appointment. Working with you, we will provide samples in flavours you are considering for your wedding cake (up to 4 flavours). In preparation for your consultation we ask you please to have your venue and date confirmed and have some ideas on your theme/colours and number of guests so that we can design a cake perfectly suited to you and your day. Ideally booking an appointment with us 4 – 6 months before your wedding. (Late appointments are sometimes available).

Can you set-up my cake and display table?

Of course, it would be our pleasure to provide this service, and we even have some cake stands you could hire.  Just contact us to ask about pricing.  

How do I look after the cake?

Fondant covered cakes should be kept in a cool, dry place, and are best left in the box we supply them in.  They should not be kept in an air-tight, or sealed tin/container, or in the refrigerator.
Buttercream covered cakes should be kept in a cool room and can be kept in a sealed container, provided they do not have fondant based decorations, which would soften and lose shape. 
Fruit cakes can be kept for several months provided they are wrapped well and stored in a cool, dry place.
Sponge cakes are best eaten within 2-3 days of collection/delivery.
Stacked cakes usually have plastic rod supports (known as dowels) and should be removed before the cake is served. Although most wired decorations are edible, it is not recommended that they are consumed. Wired decorations and sugar cake toppers may be sharp and should be handled with care, but make nice keepsakes. You will be advised upon delivery if there are any wires or supports and where they are located.  A cutting guide is provided in most cases.

What are the delivery costs?

We can deliver your cake within Canterbury for £4. We may, depending on circumstances be able to deliver further afield at an additional cost. Please enquire to check for availability.